Shipping policy

Shipping costs are calculated at checkout based on the size, weight, destination, and shipping method selected.

From time to time, we may offer free shipping promotions on qualifying orders.

Shipping Locations

We currently ship within the United States. If you are interested in international shipping, please contact us before placing your order.

Delivery Times

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery delays may occur due to weather, holidays, carrier issues, or other circumstances beyond our control.

Damaged Packages

We take great care in packaging our products to help ensure they arrive safely.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

Your order number
Photographs of the damaged item
Photographs of the shipping box and packaging materials

Failure to report shipping damage within 48 hours may affect our ability to file a carrier claim.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier directly. We will gladly assist by providing tracking information and documentation when possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If an order is returned to us due to an incorrect address, the customer may be responsible for additional shipping charges to resend the package.

Handmade Products

Our products are handcrafted from authentic repurposed bottles. Slight variations, natural markings, bubbles in the glass, and minor imperfections are normal and are part of the character of each piece. These variations are not considered defects.